Where is my refund?

Please note: When we are receiving a high volume of returned packages, it may take an additional 3 days for us to process your refund on our end. We appreciate your patience and understanding!

Once your order is delivered back into our warehouse, it can take up to 5 business days for us to process your refund on our end. Depending on your bank, it can take however long for them to post the funds to your account. 

If we've processed your refund and you're still not seeing your money back in your account, not to worry! Just reach out to us and we can get you the info your bank needs to track down your money. 

Related articles:
Returns, Cancellations, Changes
What types of payment do you accept?

Have more questions? Submit a request
Technical Support
Where is my refund?

Please note: When we are receiving a high volume of returned packages, it may take an additional 3 days for us to process your refund on our end. We appreciate your patience and understanding!

Once your order is delivered back into our warehouse, it can take up to 5 business days for us to process your refund on our end. Depending on your bank, it can take however long for them to post the funds to your account. 

If we've processed your refund and you're still not seeing your money back in your account, not to worry! Just reach out to us and we can get you the info your bank needs to track down your money. 

Related articles:
Returns, Cancellations, Changes
What types of payment do you accept?

Have more questions? Submit a request.
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