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Where is my refund?

Please Note: Due to COVID-19 restrictions, processing returns may take an additional 10-14 days. You will receive an email confirmation for your records once your return is complete and we have processed your refund. We thank you for your patience and understanding. 

After a package arrives back, it may take several days for it to get processed back into our warehouse. Once this is completed, a refund application is created and the refund process begins.

The refund generally takes 5-7 days to process on our end and after that, it can take your financial institution several more days to get the funds back into your account. 

Refunds are automatically processed back to the original form of payment and we'll email you a confirmation once this is completed on our end. If you have any questions about your refund after that, you'll want to direct them to your financial institution.

Important Notes Regarding Refunds

 

  • Card Cancelled: If your refund has been processed but the card you used to place your order has been cancelled, no need to worry. The refund is processed back to the account linked to your card, not to the card itself.

  • Account Closed: If your account has since closed, the refund may still be processed back to your bank but they can definitely pass the funds onto you! To help with that, do feel free to reach out to us and we can provide you with some helpful documentation you can send to them.

  • Please keep in mind that rush* and shipping fees are nonrefundable

 

 

*Rush is no longer available as of July 29.

 

Have more questions? Submit a request
Customer Support
Where is my refund?

Please Note: Due to COVID-19 restrictions, processing returns may take an additional 10-14 days. You will receive an email confirmation for your records once your return is complete and we have processed your refund. We thank you for your patience and understanding. 

After a package arrives back, it may take several days for it to get processed back into our warehouse. Once this is completed, a refund application is created and the refund process begins.

The refund generally takes 5-7 days to process on our end and after that, it can take your financial institution several more days to get the funds back into your account. 

Refunds are automatically processed back to the original form of payment and we'll email you a confirmation once this is completed on our end. If you have any questions about your refund after that, you'll want to direct them to your financial institution.

Important Notes Regarding Refunds

 

  • Card Cancelled: If your refund has been processed but the card you used to place your order has been cancelled, no need to worry. The refund is processed back to the account linked to your card, not to the card itself.

  • Account Closed: If your account has since closed, the refund may still be processed back to your bank but they can definitely pass the funds onto you! To help with that, do feel free to reach out to us and we can provide you with some helpful documentation you can send to them.

  • Please keep in mind that rush* and shipping fees are nonrefundable

 

 

*Rush is no longer available as of July 29.

 

Have more questions? Submit a request.
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