You may cancel standard dresses, custom dresses, separates, accessories, robes, and fabric orders within 72 hours of placing them. To cancel your order, log into your azazie.com account and go to "My Orders." You can find your order number and choose "Cancel Order" under "Action." You will be emailed once your cancellation and refund have gone through.
If you need to cancel an order after the 72 hour cancellation period has passed, you will need to wait for the order to arrive and request a return through your azazie.com account. You will receive a full refund, minus the cost of shipping, once we receive the order back in our warehouse and have processed it. The refund may take up to 3 days for us to process.
Swatch, sample dresses, and clearance orders can only be cancelled within 30 minutes of placing them. This is because these orders can ship out very quickly. After the 30 minute window, we are unable to process any cancellations to these orders.
Swatches and clearance items are nonreturnable.
For made-to-order items, we can change the size or color as long as you are still within the 72-hour cancellation and changes window. Just email us at firstname.lastname@example.org with your order number and the change you would like to make.
At this time, we are not able to change style or a standard size to a custom size or vice versa. If you decide you would like to go custom after you place an order for a standard size, or that a standard size is probably the way to go but you've already ordered with custom measurements, you will need cancel the entire order and place a new one for the size you need.
For swatches, samples, and clearance dresses, the only change we can make is to the shipping address. We are not able to make any changes to the product. If you need another size or color, you will need to cancel the order and place a new one for the correct items.
If you need any help processing a cancellation or a change, please reach out to our amazing team of Stylists with your order number and request.