Cancellation and Changes Policy

You may cancel your order or request changes to it within 72 hours of placing it. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return. You will receive a full refund, minus the cost of shipping, when we receive the order back in our warehouse and process it. You can expect a 3-4 day turnaround for your refund once we have received the order back.

Swatch orders, sample dresses, and clearance items can only be cancelled within 30 minutes of placing the order. After the 30 minute window, we are unable to process any cancellations or changes to these orders. Swatches and clearance items are nonreturnable.

Related articles:
Standard Dress Returns 
How do I return my accessories? 
Can I return my custom dress?

Have more questions? Submit a request
Returns, Cancellations, Changes
Cancellation and Changes Policy

You may cancel your order or request changes to it within 72 hours of placing it. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return. You will receive a full refund, minus the cost of shipping, when we receive the order back in our warehouse and process it. You can expect a 3-4 day turnaround for your refund once we have received the order back.

Swatch orders, sample dresses, and clearance items can only be cancelled within 30 minutes of placing the order. After the 30 minute window, we are unable to process any cancellations or changes to these orders. Swatches and clearance items are nonreturnable.

Related articles:
Standard Dress Returns 
How do I return my accessories? 
Can I return my custom dress?

Have more questions? Submit a request.
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