When to Order

Despite the current global health crisis, we are not experiencing delays on our end but keep in mind that production times can increase without notice, especially between January and March, so we recommend ordering 4 months in advance of an event to ensure plenty of time for delivery.

Keep in mind that if you see production times increase after you place an order, your order will not be impacted. Only new orders will be affected. 

This article includes additional helpful information about when to order our products, how to check the turnaround time of an item before ordering, and much more: 

• When to Order Made to Order Items
• When to Order Ready Made Items
• Rush Production & Expedited Shipping Options
• Locating Item Turnaround Times
• Delays
• Additional Helpful Info

MADE TO ORDER ITEMS:

The majority of our products are Made to Order, meaning that we only begin sewing them once an order has been placed. Because of this, it can take a few weeks for us to finish making an item before it ships out. For example, bridesmaid dresses generally take 4 weeks for production plus an additional 1-10 days for delivery. Please keep in mind that shipping time is separate from production times.

We recommend ordering Made to Order items 4 months before your event to ensure plenty of time for us to make and deliver your order. This can also help prevent delays due to any unforeseeable events, such as natural disasters or carrier related issues. Between January and March, production times can increase up to 10 weeks. Please plan accordingly.

Below is a list of our turnaround times (production and shipping timelines) for our Made to Order products as of  March 31, 2022: 

Shipping to Australia, Canada, France, Mexico and the UK can take up to 18 days depending on your location. You’ll see the expected shipping time for your location on the item page.

*Includes Adult Bridesmaid, Junior Bridesmaid, Maternity, and Modest Bridesmaid Dresses.

**Always double check the production/processing time listed on an items ordering page.

READY MADE ITEMS:

A selection of our products are ready made, meaning these items are in stock and ready to be shipped.  They only take a few days to prepare before they are shipping (taking up to 7 days for delivery once on its way).

For example, groomsmen accessories (ties, vests, etc) take 4-6 days to process and an additional 1-10 days for delivery.

While it doesn’t take too long for these items to be processed and delivered, we recommend ordering most Ready Made items at least 1 month before you need them. If you are planning a Try-On party, check out this article for ordering recommendations. 

You can find a list of our Ready Made items and their processing times as of March 18, 2022: 

Shipping to Australia, Canada, and the UK can take up to 18 days depending on your location. You’ll see the expected shipping time for your location on the item page.

RUSH PRODUCTION & RUSH SHIPPING:

We are able to offer rush production and expedited shipping on select orders. However, there are some limits and requirements that must be met at checkout. To see these, please review our Rush Production and Expedited Shipping FAQ. 

If it looks like we can't make a dress in time for your event, we recommend checking out our Ready to Ship or Outlet dresses as they only take a few days for processing before they ship (see above). We are able to offer these to both our US and Canadian customers but availability will differ, so be sure you choose the correct country (in the upper left corner of the website) before viewing. 

Before ordering, read more about our Ready to Ship and Outlet dresses here. 

HOW TO CHECK TURNAROUND TIMES:

If you aren't sure what the processing or production time of a specific item is, you can find this information at the bottom of the item page. In the picture below, we can see an estimated delivery window (this will update based on your specific address at checkout) at the top of the page and the production and shipping times listed under the "Shipping and Returns" section. 

Keep in mind that while some pages will give you an estimated delivery window, this will change at checkout based on the provided shipping address so be sure to check the delivery window that shows up at checkout before ordering!

DELAYS:

Azazie is not currently experiencing any delays but please keep in mind that carriers may become delayed if the conditions in your area are too hazardous for delivery drivers to safely navigate. If there is expected to be a massive weather event, such as a snow storm, hurricane, or fire, your package will generally be held by your carrier at one of their hubs until it is safe to deliver it.

If you are worried that a carrier may still attempt to deliver the package and you have had to vacate your home for safety reasons, you can contact the carrier and ask them to hold the package for you, just keep in mind that they will only do so for a few days.

We can generally only update the address on your order for a short period of time and once it has shipped, we no longer have control over the package.

THINGS TO CONSIDER:

• An estimated delivery window will be provided at checkout once you’ve input and saved your address. It will appear at the very bottom of the page beside the items ordered in green text. 
• We do not recommend ordering a Made to Order item earlier than 4 months before your event date as we have a very limited return policy. Ordering 4 months in advance should allow enough time for production, delivery, and any needed alterations (as is common with formalwear.). 
• Custom sizing is free and takes the same amount of time to make as our standard sized dresses. All custom sized dresses are non-returnable.
• We do not offer exchanges at this time. If you purchase a dress and find that you need another size, you will need to place a new order for the correct dress and process a return. 
• If you are currently losing weight and aren't sure of your size, we still recommend ordering 4 months in advance and making sure you order your current size at checkout as it is alway easier to take a dress in rather than let a dress out. We do not recommend ordering the size you think you will be at the time of the event. We also recommend sticking with standard sizing as custom as custom sizing is non-returnable. 

If you have placed and order and would like to check the order progress, your order details, or check your estimated delivery window, check out this article.