When to Order

COVID-19 UPDATE: Despite the current global health crisis, we are not experiencing delays on our end, in fact, production times recently decreased.

MADE TO ORDER ITEMS

The majority of our products are Made to Order, meaning that we only begin sewing them once an order has been placed.

Because of this, it can take a few weeks for us to finish making an item before it ships out. For example, bridesmaid dresses generally take 3 weeks for production plus an additional 1-10 days for delivery. Please keep in mind that shipping time is separate from production times.

We recommend ordering Made to Order items 3-4 months before your event to ensure plenty of time for us to make and deliver your order. This can also help prevent delays due to any unforeseeable events, such as natural disasters or carrier related issues. 

You can find a list of our Made to Order items and their production times as of August 21:

*Includes Adult Bridesmaid, Junior Bridesmaid, Maternity, and Modest Bridesmaid Dresses.

**Always double check the production/processing time listed on an items ordering page.

READY MADE ITEMS

A selection of our products are ready made, meaning these items are in stock and ready to be shipped.  They only require a few days to prepare for shipment before they are sent out for delivery. Please allow 1-10 days for delivery.

For example, groomsmen accessories (ties, vests, etc) take 2-4 days to process and an additional 1-10 days for delivery.

While it doesn’t take too long for these items to be processed and delivered, we recommend ordering most Ready Made items at least 1 month before you need them. For At-Home Try On Dresses,  we recommend that you order them 3 weeks before you are planning on trying them on. Due to the high demand of these At-Home Try On Dresses, your size/color combination may not be available for long.

You can find a list of our Ready Made items and their processing times as of September 21: 

RUSH PRODUCTION & RUSH SHIPPING

We are able to offer rush production on select Made to Order items. Rush production costs $40 per item ($50 for CA customers) and drops the production time of the rushed item down by 1 week. This means if your item normally takes 3 weeks for production, rush would drop it down to 2 weeks (this does not affect shipping, which will be an additional 1-10 days).

The option cannot be retroactively applied to previously ordered items and is nonrefundable.

At this time, we are unable to offer rush or expedited shipping as these options are not available to us through our contract with our carriers.

If it looks like we can't make a dress in time for your event and you are a US customer, we recommend checking out ourReady to Ship dresses as they only take a few days for processing before they ship (see above). We do not have these dresses available for our Canadian customers at this time. Before ordering, read more about our Ready to Ship dresses here.

THINGS TO CONSIDER

• An estimated delivery window will be provided at checkout once you’ve input and saved your address. It will appear at the very bottom of the page beside the items ordered in green text. 
• We do not recommend ordering a Made to Order item earlier than 4 months before your event date as we have a very limited return policy. Ordering 3-4 months in advance should allow enough time for production, delivery, and any needed alterations (as is common with formalwear.). 
• Custom sizing is free and takes the same amount of time to make as our standard sized dresses. All custom sized dresses are non-returnable.
• We do not offer exchanges at this time. If you purchase a dress and find that you need another size, you will need to place a new order for the correct dress and process a return.