Standard Dress Returns

Looks like you went the standard route and you’re just not happy with it? We totally get that. Azazie will issue a full refund, minus any shipping or rush fees, if you are not 100% satisfied with your dress. The item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty items.

This same policy applies to all of our accessories.

Clearance dresses are final sale and are nonreturnable for any reason. 

HOW TO RETURN

1. Log in to your Account, select the order you’d like to return, and fill in the return form under Returns and Refunds.
2. Customer Service will email you with an attached Return Merchandise Authorization form(RMA). Please print out the form.
3. Pack the items you’d like to return into the original box, or box of similar size, with the RMA form and attach the return label.
4. Drop into any FedEx dropbox within 5 days to guarantee that we receive it in time.
5. Once the refund has been processed, the funds will be credited back to your original bank account or online payment account.

We don’t have an exchange program in place just yet, so sorry, love! If you need a bigger or smaller size, we recommend returning your dress and placing a whole new order for the correct size, color, style, whatever you’d like!

 

Have more questions? Submit a request
Returns, Cancellations, Changes
Standard Dress Returns

Looks like you went the standard route and you’re just not happy with it? We totally get that. Azazie will issue a full refund, minus any shipping or rush fees, if you are not 100% satisfied with your dress. The item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty items.

This same policy applies to all of our accessories.

Clearance dresses are final sale and are nonreturnable for any reason. 

HOW TO RETURN

1. Log in to your Account, select the order you’d like to return, and fill in the return form under Returns and Refunds.
2. Customer Service will email you with an attached Return Merchandise Authorization form(RMA). Please print out the form.
3. Pack the items you’d like to return into the original box, or box of similar size, with the RMA form and attach the return label.
4. Drop into any FedEx dropbox within 5 days to guarantee that we receive it in time.
5. Once the refund has been processed, the funds will be credited back to your original bank account or online payment account.

We don’t have an exchange program in place just yet, so sorry, love! If you need a bigger or smaller size, we recommend returning your dress and placing a whole new order for the correct size, color, style, whatever you’d like!

 

Have more questions? Submit a request.
Powered by Zendesk