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Can I return my custom dress?

While we have been able to increase our return window for standard size dresses in response to COVID-19, we are still unable to take back custom size dresses as they are made just for the person who ordered them. 

We understand that sometimes circumstances can change and a custom dress may no longer be needed for some unexpected reason. Please keep in mind that because custom-sized dresses are made to personal measurements, we are unable to take them back for any reason, including, but not limited to wedding cancelations, incorrect ordering, or sizing changes.

While you can't plan for everything, be sure to to triple check all your measurements and your chosen color before completing your order and be sure that you are ordering no sooner than 4 months before the event. We also recommend reading up on our main Custom Sizing FAQ for additional, helpful information about ordering a custom size dress. 

Since our custom sizing option is basic and nonreturnable, we do offer an alterations reimbursement if anything needs to be adjusted once it arrives. You can find more information about this on our Alteration Reimbursement FAQ

Have more questions? Submit a request
Custom Sizing
Can I return my custom dress?

While we have been able to increase our return window for standard size dresses in response to COVID-19, we are still unable to take back custom size dresses as they are made just for the person who ordered them. 

We understand that sometimes circumstances can change and a custom dress may no longer be needed for some unexpected reason. Please keep in mind that because custom-sized dresses are made to personal measurements, we are unable to take them back for any reason, including, but not limited to wedding cancelations, incorrect ordering, or sizing changes.

While you can't plan for everything, be sure to to triple check all your measurements and your chosen color before completing your order and be sure that you are ordering no sooner than 4 months before the event. We also recommend reading up on our main Custom Sizing FAQ for additional, helpful information about ordering a custom size dress. 

Since our custom sizing option is basic and nonreturnable, we do offer an alterations reimbursement if anything needs to be adjusted once it arrives. You can find more information about this on our Alteration Reimbursement FAQ

Have more questions? Submit a request.
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