From the time you place your dress order to the day you get a knock on the door from a nice delivery person, you're looking at about 3 weeks for production (bridal gowns and select MOB dresses can take an additional week), and around 1-10 business days for shipping.
Please note: Our production time is subject to change without notice depending on how many orders we have at any given time. You'll receive an estimated delivery window specific to your address before confirming your order!
Here's the process for dresses:
Your order is confirmed with our operations team. If everything looks good (no unusual measurements, address info, urgent delivery date, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days after the order is placed and paid for.
Then, each dress is made-to-order by our tailors. This can take 3 weeks (bridal gowns and select MOB dresses may take an additional week). You can't rush artisan quality work!
Your dress is shipped via FedEx Ground* from our warehouse in San Jose, CA. FedEx Ground shipping times vary from 1-10 business days, depending on your region. See the handy FedEx Ground shipping map below to figure out the standard shipping time for your region. Shipping to Canada can take an additional week to go through customs.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.
Once your order is confirmed and in production (72 hours after the order is placed), we are no longer able to make any changes to your shipping address. We are not responsible for lost, damaged, or stolen packages. Reroute, hold packages, get up-to-date tracking, and even leave delivery instructions for your FedEx driver by signing up for FedEx Delivery Manager for free at https://www.fedex.com/us/
*Orders shipped to Canada, Alaska, or Hawaii may ship out via USPS. When your order ships, be sure to double check the tracking number to determine your shipper.
We do not have any expedited shipping options and we are not currently able to offer Rush Production.