From the time you place your dress order to the day you get a knock on the door from a nice delivery person, you're looking at about 3 weeks for production (bridal gowns and select MOB dresses can take an additional week), and around 1-10 business days for shipping to the US and up to 17 business days for shipping to Canada.
Please note: Our production time is subject to change without notice depending on how many orders we have at any given time. You'll receive an estimated delivery window specific to your address before confirming your order!
Here's the process for dresses:
- Once we have received payment for your order, our operations team will double check all of the provided information. If everything looks good (no unusual measurements, address info, urgent delivery date, etc.) they will approve the order and send it to the dressmakers for work.
This can take 1-3 business days after the order is placed and paid for.
- After 3 business days, your order is moved into production where it is made to order by our dressmakers. This generally takes 3 weeks but can take an additional week for bridal gowns and select MOB dresses. You can't rush quality work!
- Once completed, the order will be shipped out as follows:
Excluding the majority of Canadian orders, packages ship from our warehouse in San Jose, California will be shipped via FedEx Ground or USPS. Shipping times vary from 1-10 business days, depending on your region. See the handy FedEx Ground shipping map below to figure out the standard shipping time for your region:
If you need to have your package rerouted, tracked, or have instructions left for your FedEx driver, you may be able to do so by signing up for FedEx Delivery Manager.
Orders shipped to Alaska, Hawaii, and US Territories may ship out via USPS. When your order ships, be sure to double check the tracking number to determine your shipper.
For Canadian customers, we ship out almost all packages through our Canadian warehouse via Canada Post. Shipping can take up to 17 business days and along with tracking your package, you may be able to hold or reroute it through Canada Post's services.
Things to Keep in Mind:
Every dress is made-to-order, so the turnaround time is the same whether you order a standard size dress or a custom size.
Once your order is confirmed and in production (72 hours after the order is placed), we are no longer able to make any changes to your shipping address or any other details on the order.
We are not responsible for lost, damaged, or stolen packages.
We do not have any expedited shipping options and we are not currently able to offer Rush Production.