We accept returns of all standard size dresses and accessories within 15 days of delivery as long as they are unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded in full along with applicable taxes but shipping will not be refunded.
Our US customers can view our complete return policy here and our Canadian customers can view it here.
Below are instructions for processing your return whether you are a US or Canadian customer:
- Within 15 days of its arrival to you, log into your Azazie account, go to "My Orders" and select the order you’d like to return. You'll fill in the return form under "Returns and Refunds."
- Customer Service will email you with an attached Return Merchandise Authorization form(RMA) with a prepaid shipping label. Please print out the form.
- Pack the items you’d like to return into the original box or box of similar or smaller size* with the RMA form and attach the return label.
- Drop into any FedEx, USPS or Canada Post (depending on your drop off location, double check the label to be sure) before the return label expires.
Once the refund has been processed (the cost of your item plus applicable tax), the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.
Please keep in mind that custom sizing, swatches, measuring tape, fabric, Ready to Ship dresses (available to US customers only) are nonreturnable for any reason.
Returns of 4 or more dresses/separates from a single order will be subject to a 10% restocking fee. This fee will be automatically deducted from your refund. Azazie will issue a refund of the cost of the returned product if you are not 100% satisfied with your order.
For items that have been retired since being ordered, they are still returnable within 15 days of delivery as long as they are an accessory or a standard size and are in original condition.