In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access):
- Return Policy & Restocking Fee
- Return Instructions
- Reserved Rights Regarding Returns
- Returning Try-On Dresses
- Damaged, Defective, or Mis-Shipped Dresses
Before ordering with us, please be sure to carefully read this article. You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page).
We encourage customers to inspect and try on all items as soon as they are delivered as standard size dresses and most accessories are only returnable within 30 days of delivery. Jewelry and headpieces are only returnable within 7 days of delivery.
We do not offer exchanges at this time as we are a primarily made to order company. To get a new item, you'll need to place a new order. Prior pricing or discounts used when the original order was placed will not be honored for a new order.
Keep in mind that the majority of Azazie products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge these fees, which are automatically deducted from your refund amount.
However, if you previously utilized our At-Home Try On Program within the past 6 month and ordered the same type of dress (meaning you ordered a bridesmaid try-on and purchased a bridesmaid dress), we’ll make a one time exception and waive the restocking fee on your first dress return*. Your next return will result in the 5% restocking fee and all subsequent returns after that will be charged the 10% restocking fee.
International customers, who are unable to order try-on dresses, will only be charged a 10% restocking fee on returns of 3 or more of the above items within a 6 month period.
*the fee would be waived on the lowest priced item.
International customers will be eligible to return their orders via a prepaid return label while US customers have the option to return their orders with either a prepaid return label or through Happy Returns (a quicker option).
Please do not ship items back without approval first. Orders sent back to us without approval will be rejected. Please also note that orders being returned must be shipped back to the country where the order was placed. For example, If you ordered from the US, that return will need to be mailed back to the US. Once you process your return, the return label (if applicable) will provide you with the correct address to ship the order.
Find steps for processing both return types below.
1. PULL UP YOUR ORDER PAGE
2. CHOOSE YOUR RETURN METHOD
3. COMPLETE RETURN FORM
4. DROP OFF RETURN
RETURNING TRY-ON DRESSES:
Try-On dresses must be postmarked for return by the 7th day of delivery.
For more information regarding Try-On dress returns, please see our At-Home Try On Dress FAQ.
RESERVED RIGHTS REGARDING RETURNS:
We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES:
Azazie will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 30 days of delivery to you.
If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 30 days, we may not be able to process a full refund.
Once initiated, refunds generally take 3-4 days to be processed on our end but it may take your financial institution an additional week or so to get the funds back into your account. We’ll email you a confirmation once the refund is posted on our end.
For returned items we refund the price paid for the returned item(s) plus applicable sales tax. We do not refund rush fees, shipping fees, or taxes paid on shipping. We also will deduct an additional 10% off of your refund total if 3 or more dresses have or will be returned once this return is processed.
If your account has since closed, the refund may still be processed back to your bank but they can definitely pass the funds onto you! To help with that, do feel free to reach out to us and we can provide you with some helpful documentation you can send to them.
If your refund has been processed but the card you used to place your order has been cancelled, no need to worry. The refund is processed back to the account linked to your card, not to the card itself.
We cannot refund via check upon request. If a refund is sent via check and a new check is needed, then a $25 handling fee will be deducted from the original refund amount to process the cancellation of the first check. This fee cannot be waived for any reason.
We do not recommend using gift cards (Visa, Master Card, etc) to place orders but if you do, please hold onto the gift card. If you decide to make a return, the refund will go back onto the gift card. We have no way to stop this or change the refund method.