Return Policy
Updated over a week ago

Policy

We accept returns for standard size dresses and most accessories within 30 days of delivery. Jewelry and headpieces must be returned within 7 days of delivery. If you received a free garment bag(s) or pannier and need to return your order, you may keep those items.

Try-On dresses must be purchased or postmarked within 7 days of delivery. The amount you pay for your try-on dress order covers shipping and is nonrefundable. Try-On dresses that have been purchased to keep are final sale.

Please note that we do charge a return shipping fee.

Conditions

🛑 The following items are not returnable: Custom Size Dresses, Purchased Try-On Dresses, Swatches, Fabric by the Yard, Tape Measure, Ready to Ship and Outlet Dresses, Personalized Jewelry, Face Masks, Garment Bags, Shapewear, Robes & Lingerie

⚠️ All returnable items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.

  • Bridal gown try-ons must only be returned via Mail/Prepaid Return Label.

  • Retired color or dresses, can be returned if it meets the conditions above.

  • If you received free garment bags or panniers, you are allowed to keep those items.

🚫 Please Note: Azazie will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-Azazie items that you may have accidentally sent to us.

Reserved Rights for Returns

We reserve the right to limit, refuse, and/or reject returns from customers at any time, due to certain circumstances such as:

  • Irregular or excessive returns history that suggests "wardrobing" (customers buying items with the intent to wear them briefly and then return them)

  • A history of returning items that have been worn, altered, laundered, damaged, or are missing items

  • Suspected fraudulent or criminal activity

  • Orders that include multiple sizes or variations of the same type of item in bulk

  • Unreturned Try-On dresses will be charged full price

  • Try-On Dresses that are returned damaged will be charged full price

  • If you choose to return your order with your own return label, you are responsible for ensuring your order is safely within our Return Policy window. Azazie is not responsible for any lost returns.

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