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How can I contact you?

All of our customer service Stylists are humans - we aren’t bots! So we do ask to please have patience during peak times as we love each and every one of our customers and want give you all the personalized support you deserve. 💕

 

The easiest and fastest way to contact our knowledgeable stylists is by clicking the "Help" button in the lower right corner of the screen - this will suggest answers, and if it doesn't answer your question, you can select for it to send us the question and information you've already typed in!

contact.png

 

But if you need our direct channels, we are available through:

💌 Email: customerservice@azazie.com

📞 Phone: 650-422-2460

🖥 Instant chat (must go through the "Help" button)

 

What are your regular hours?

Our Customer Service hours are Monday - Friday, 9 am - 5 pm PST (We're in California!)

Fridays we are closed from 12:00pm-1:00pm PST for department meetings.

If you leave a message with us, we will make sure to get back as quickly as possible!

What are your holiday hours?

We will also be closed the following days for this year’s holidays:

Labor Day - September 3, 2018

Thanksgiving - November 22 & 23, 2018

Christmas - December 24 & 25, 2018

New Years Day - January 1, 2018

 

Its office hours, and your chats aren’t available!

We’re so sorry about that! We try to do our very best to have chats available during business hours. However, there can be a spike in requests: While we do our best to plan ahead, there are sometimes a huge influx of requests. We want to get back to everyone as quickly as possible, and may have to have our chat Stylists focus on getting back to all the emails as quickly as possible.

What do I need to contact you?

If you have the following information, please include it when you reach out! 

  • Contact Information: Full Name, Phone Number, Email
  • Order number(s)
  • Event Date
  • Reason for contacting
  • Any tickets you may have already submitted/if you left a voicemail/emailed us already
  • Reason for contacting


Please do keep in mind that we are a small team so it can take up to 3 business days for us to respond to inquires but we'll do our best to get back to you as soon as we can! 💗


Related Articles:

Have more questions? Submit a request
Technical Support
How can I contact you?

All of our customer service Stylists are humans - we aren’t bots! So we do ask to please have patience during peak times as we love each and every one of our customers and want give you all the personalized support you deserve. 💕

 

The easiest and fastest way to contact our knowledgeable stylists is by clicking the "Help" button in the lower right corner of the screen - this will suggest answers, and if it doesn't answer your question, you can select for it to send us the question and information you've already typed in!

contact.png

 

But if you need our direct channels, we are available through:

💌 Email: customerservice@azazie.com

📞 Phone: 650-422-2460

🖥 Instant chat (must go through the "Help" button)

 

What are your regular hours?

Our Customer Service hours are Monday - Friday, 9 am - 5 pm PST (We're in California!)

Fridays we are closed from 12:00pm-1:00pm PST for department meetings.

If you leave a message with us, we will make sure to get back as quickly as possible!

What are your holiday hours?

We will also be closed the following days for this year’s holidays:

Labor Day - September 3, 2018

Thanksgiving - November 22 & 23, 2018

Christmas - December 24 & 25, 2018

New Years Day - January 1, 2018

 

Its office hours, and your chats aren’t available!

We’re so sorry about that! We try to do our very best to have chats available during business hours. However, there can be a spike in requests: While we do our best to plan ahead, there are sometimes a huge influx of requests. We want to get back to everyone as quickly as possible, and may have to have our chat Stylists focus on getting back to all the emails as quickly as possible.

What do I need to contact you?

If you have the following information, please include it when you reach out! 

  • Contact Information: Full Name, Phone Number, Email
  • Order number(s)
  • Event Date
  • Reason for contacting
  • Any tickets you may have already submitted/if you left a voicemail/emailed us already
  • Reason for contacting


Please do keep in mind that we are a small team so it can take up to 3 business days for us to respond to inquires but we'll do our best to get back to you as soon as we can! 💗


Related Articles:

Have more questions? Submit a request.
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