Using the Tech Form

DO NOT USE, NOT APPROVED.

If you want to check whether a dress was made correctly or not, you will want to bring the dress to our Tech team. Once the dress arrives back you will need to fill out our very detailed Tech Form for Tech:

Tech_Form.png

This form not only helps CS find out if a customer’s dress was made incorrectly, but also helps Tech and Design keep track of any consistent issues with dresses and help lead to improvements in our designs and the work of our dressmakers, so it is very important that the form be properly utilized.

After you fill out the form, take a photo of it and upload it as an internal remark in the body of the note (this way our team can clearly see it but the customer cannot).

When you bring your dress to be checked by Tech, tape the filled out Tech form to the hanger and hang the dress on the designated rack in Design (there is a sign). Once Tech has checked it, photograph the form again and place it back in the designated binder beside those same dress racks (there is a sign on the binder).

You will upload the second photo of the form as another internal remark and then reach out to the customer to let them know what was found.

To better help you fill out the Tech Form properly, I have broken the form up into 5 separate sections and detailed what should be included in each:

Section 1:

Screen_Shot_2017-10-19_at_4.52.15_PM.png

Fill out your name, today’s date, the event date, whether the dress is an outgoing order, the ticket number and whether the dress is a sample. This information helps design know the urgency of the situation and whom to come to if they have questions or need to give in-depth feedback.

Section 2:

Screen_Shot_2017-10-19_at_4.52.25_PM.png

This section lets the Tech team know how in-depth their investigation of the dress should be and whether there are any additional facts to consider. If it is a remake for a dress we messed up on and they know this, they can check their previous notes to see if all the issues they observed were fixed or not.

Section 3:

Screen_Shot_2017-10-19_at_4.52.36_PM.png

Because our dress tags do not include these additional measurements, it is very important that you include them for custom dresses being checked. Be sure to detail all of the customer’s concerns with the dress under “Customer Complaints.” If her armholes were small and you forget to mention this, Tech can’t confirm if they are correct or not (although they do their best to check the entire dress over).

Section 4:
Screen_Shot_2017-10-19_at_4.52.48_PM.png

Be sure to input both the original measurements on the order and the new set the customer confirmed for you if you are doing a custom investigation. If they are the same, still write them down. Be sure to provide any additional information for the customer, like if she has already placed a new order or if you have any other concerns with the dress.

It is very important that you also email the photos that the customer sent to you to Tech as they may be able to better determine why the dress is not fitting the customer correctly once they see the dress on her.

Section 5:

Screen_Shot_2017-10-19_at_4.53.00_PM.png

This section is exclusively for Tech, so no need to fill it out. They will detail what they find in their investigation and will let you know whether the dress was made correctly or not. They may want the dress back if we are going to remake it so they can better provide our dressmakers with notes that may help fix the issues they found.

 

Have more questions? Submit a request
Tech
Using the Tech Form

DO NOT USE, NOT APPROVED.

If you want to check whether a dress was made correctly or not, you will want to bring the dress to our Tech team. Once the dress arrives back you will need to fill out our very detailed Tech Form for Tech:

Tech_Form.png

This form not only helps CS find out if a customer’s dress was made incorrectly, but also helps Tech and Design keep track of any consistent issues with dresses and help lead to improvements in our designs and the work of our dressmakers, so it is very important that the form be properly utilized.

After you fill out the form, take a photo of it and upload it as an internal remark in the body of the note (this way our team can clearly see it but the customer cannot).

When you bring your dress to be checked by Tech, tape the filled out Tech form to the hanger and hang the dress on the designated rack in Design (there is a sign). Once Tech has checked it, photograph the form again and place it back in the designated binder beside those same dress racks (there is a sign on the binder).

You will upload the second photo of the form as another internal remark and then reach out to the customer to let them know what was found.

To better help you fill out the Tech Form properly, I have broken the form up into 5 separate sections and detailed what should be included in each:

Section 1:

Screen_Shot_2017-10-19_at_4.52.15_PM.png

Fill out your name, today’s date, the event date, whether the dress is an outgoing order, the ticket number and whether the dress is a sample. This information helps design know the urgency of the situation and whom to come to if they have questions or need to give in-depth feedback.

Section 2:

Screen_Shot_2017-10-19_at_4.52.25_PM.png

This section lets the Tech team know how in-depth their investigation of the dress should be and whether there are any additional facts to consider. If it is a remake for a dress we messed up on and they know this, they can check their previous notes to see if all the issues they observed were fixed or not.

Section 3:

Screen_Shot_2017-10-19_at_4.52.36_PM.png

Because our dress tags do not include these additional measurements, it is very important that you include them for custom dresses being checked. Be sure to detail all of the customer’s concerns with the dress under “Customer Complaints.” If her armholes were small and you forget to mention this, Tech can’t confirm if they are correct or not (although they do their best to check the entire dress over).

Section 4:
Screen_Shot_2017-10-19_at_4.52.48_PM.png

Be sure to input both the original measurements on the order and the new set the customer confirmed for you if you are doing a custom investigation. If they are the same, still write them down. Be sure to provide any additional information for the customer, like if she has already placed a new order or if you have any other concerns with the dress.

It is very important that you also email the photos that the customer sent to you to Tech as they may be able to better determine why the dress is not fitting the customer correctly once they see the dress on her.

Section 5:

Screen_Shot_2017-10-19_at_4.53.00_PM.png

This section is exclusively for Tech, so no need to fill it out. They will detail what they find in their investigation and will let you know whether the dress was made correctly or not. They may want the dress back if we are going to remake it so they can better provide our dressmakers with notes that may help fix the issues they found.

 

Have more questions? Submit a request.
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