We want to get your refund to you as quickly as possible. Your total wait is just two things added together: how your return reaches us and how your refund is paid out.
The two ways to return
Happy Returns drop-off (US Only)No box, no label
Start your return in your Azazie account under My Orders and choose Happy Returns. You'll receive a QR code by email. Bring your items, unpackaged, to any Return Bar location and pull the code up on your phone. An employee will simply scan the QR code from your phone, then scan the tag on each item you're returning to complete the return!
No printing needed. You don't need to print the QR code, a label, or anything else. Showing the code on your phone screen is all it takes.
Mail-in return
Start your return in your Azazie account under My Orders and choose a mail label. Print the label, pack your items in any box, attach the label, and drop the package off with the carrier. You can also use your own label, which waives the return shipping fee, as long as the item is not a try-on dress and you contact Customer Support for approval first. Returns sent without approval are rejected, and once approved your package must be postmarked within {{az:_global.postmark_window_days.standard}} days.
Tip: if you're reusing a box, cover or remove any old barcodes and shipping labels before you send it. Stray barcodes can misroute your package and get your return lost in the post.
Step 1: Your return reaches us
This depends on the return method you choose when you start your return.
Happy Returns drop-off (US Only): same dayFastest ⚡
Your return is accepted on the spot at the Return Bar, so there is no transit time at all.
Mail-in return: carrier transit time
Your package travels back to our warehouse. How long that takes depends on the shipping carrier and your distance from our facility.
Step 2: We process your return
Processing starts as soon as your return arrives.
Happy Returns (US Only): refund issued within 24 hours
Once the Return Bar agent scans and accepts your items, your return is complete. We process it and issue your refund within 24 hours of the scan.
Mail-in return: {{az:_global.return_processing_days.mail_in}} business days
This window begins once your package is delivered to our warehouse. Our team carefully inspects the returned items, then issues your refund.
Step 3: Your refund arrives
Once we issue your refund, when you see the money depends on the refund method you chose.
Azazie Account Balance (US Only): {{az:_global.refund_processing_days.account_balance}} business days
Typically applied within 24 hours, and no later than the window above.
Original payment method: {{az:_global.refund_processing_days.original_payment}} business days
Timing depends on your bank or card issuer. This clock starts when we issue the refund, and we will email you the moment we do.
Put it together
Typical total time from starting your return to money back, by combination:
| Return method | Refund method | Typical total |
| Happy Returns drop-off (US Only) | Azazie Account Balance (US Only) | 1-2 days |
| Happy Returns drop-off (US Only) | Original payment method | 3-6 days |
| Mail-in return | Azazie Account Balance (US Only) | Transit + 5-9 days |
| Mail-in return | Original payment method | Transit + 6-11 days |
Either way, you will always get a confirmation email as soon as your refund has finished processing on our end.
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